Tuesday, March 22, 2011

BountifulGardens.org - Waste of time!

March 7th 2011 I placed order #6185889 for the following items:


  • VGR-3825       Aurora Orach                  2      $4.00
  • VGR-3800       New Zealand Spinach, Greens   1      $2.00
  • VGR-3750       Egyptian Spinach Greens       1      $2.00
  • VGR-3790       Malabar Spinach Greens        1      $2.50
On March 17 when I hadn't received my order I called to ask about it and was told "it hasn't shipped, we're really busy, everyone wants seeds right now"  Not really an apology, not a "Oh I'm really sorry for this delay, I know we're probably throwing off your schedule. We'll try to get it out ASAP, SORRY!"  The woman on the phone said that it would "definitely go out that day" and that she would "tag it" or something like that that I took to mean she would make sure the warehouse got it out that day.

You sell seeds, that's your business.  You purchase, market, sell and ship seeds.  Don't tell me "we're really busy, everyone wants seeds right now"  Work late then, hire temp help, work weekends - get it done.

Today I still had not received my order so I called again to ask.  I was told "Looks like we're waiting for the Orach" to which I responded "This is ridiculous, just cancel my order"

So, I wouldn't suggest that anyone order from BountifulGardens.org.  It's one thing to get caught by surprise and under deliver, I could handle that if they had the right attitude but this company couldn't have cared any less if they had my business.  So they won't and I hope that some people reading this will consider this before ordering from them as well.

No comments: